FAQS
Yes, we do customize the furniture in terms of size, finishing, design, and wood. And if you want your own design just send us an image of the furniture item that you want.
Yes, we use original solid wood like teakwood, sheesham, acacia, etc. in our furniture. We also use MDF/plywood in the bottom of the drawers and back of the cabinets.
Each and every order is created from scratch and we take about 3-4 weeks to ship. If you need it sooner, please get in touch.
We allow all payment methods like online transfer direct to our bank, payment on our website, internet banking, credit card, and debit card.
Request you to email us images, issue and order details, or alternatively you may call our interior consultant and report your concern on +91 8505885256, Monday-Saturday (09:30 AM – 6:00 PM) or drop us an email at jagdishsharma324@gmail.com
Please contact us ASAP and we will advise if it’s possible to change your current order. Delivery times may be revised depending on required adjustment.
We DO NOT HAVE A ‘Change of Heart’ Cancellation policy In cases where the product on arrival is damaged or defective, we can offer a service or replacement for the item.
Your order status is updated to you via emails and SMSs at every step. We update you at every stage of your product’ processing. For any details or queries please get in touch immediately. Give us a call on +91 8505885256, Monday-Saturday (09:30 AM – 6:00 PM) or drop us an email at jagdishsharma324@gmail.com
You can check our Return Or Replacement Policy in “Return or Replacement” section.
We provide Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims.
The product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence.
All our products shown on the website are real products and not the digital renditions. In some cases we show the fabric renditions of the products when you click on fabric or leather swatches. When we try to show the products as close as possible to reality, sometimes due to lighting, screen calibrations, fabric or leather lot variations, the products you will receive may be a bit different. This is also due to the fact that our products are handcrafted in nature and may vary slightly from time to time.
Yes, we buy chemically treated for termite and seasoned wood only from timber vendors. We check the moisture level of wood with moisture meter before taking into production of our products.
Free Assembly shall be provided for all the products.
We provide rectification/replacement/refund depending on the extent of damage. If your product is damaged or something else then quickly click some pictures of the products and send us on this no.:- +91 8505885256
No, it may comes in part shipments, depending on their readiness.